Please read these Terms & Conditions carefully before using our website or requesting any service from SONA ENTERPRISES.
Service requests can be made through phone, WhatsApp, email or through the booking options available on this website.
Submitting a service request does not automatically guarantee that the service will be available at the requested date, time or location. Availability should be confirmed with SONA ENTERPRISES.
Service availability may depend on the customer's location, technician availability, appliance type, brand, model and nature of the required work.
Customers are advised to confirm availability before scheduling a service visit.
The appliance may need to be inspected before the exact repair, service requirement or spare part requirement can be determined.
The final service requirement may differ from the initial problem description provided by the customer.
Service charges may vary depending on the appliance, brand, model, problem, location, required work and spare parts, if applicable.
Any applicable repair, service or spare-part charges should be confirmed before proceeding with the required work.
If replacement parts are required, their availability, price and compatibility may vary according to the appliance model and brand.
Replacement parts, where applicable, may be charged separately from service or labour charges.
Customers should provide accurate contact details, appliance information, service requirements and address details when requesting a service.
Customers should also provide reasonable access to the appliance for inspection or service.
Requested appointment dates and times are subject to availability. Delays may occur due to traffic, previous service appointments, technician availability, location or other circumstances.
Customers should inform SONA ENTERPRISES as early as possible if they wish to cancel or reschedule a service appointment.
A new appointment will be subject to availability.
The condition, age, model and previous repair history of an appliance may affect the service process and outcome.
Appliances that are severely damaged, unsafe, modified or otherwise unsuitable for repair may require additional assessment.
For gas appliances and related equipment, safety is important. Customers should follow appropriate safety precautions and manufacturer recommendations.
If an appliance or gas connection appears unsafe, customers should avoid using it until it has been appropriately inspected.
Any service warranty offered by SONA ENTERPRISES, where applicable, will depend on the specific service or repair performed and the applicable terms communicated at the time of service.
Warranty terms may not cover unrelated faults, physical damage, misuse, unauthorized modifications or problems caused after the original service.
Brand names, trademarks and product names displayed on this website belong to their respective owners and are used for identification and service-related purposes.
SONA ENTERPRISES is not necessarily affiliated with or authorized by every brand mentioned on this website unless specifically stated.
We make reasonable efforts to keep the information on this website useful and up to date. However, service availability, pricing, offerings and other information may change from time to time.
This website may contain links to third-party websites or services. SONA ENTERPRISES is not responsible for the content, availability or privacy practices of external websites.
Service outcomes can depend on the condition of the appliance, availability of parts, previous repairs, appliance age and other factors beyond the service provider's control.
Customers should discuss any specific concerns with SONA ENTERPRISES before the service is carried out.
SONA ENTERPRISES may update or modify these Terms & Conditions from time to time. Updated terms may be published on this page.
For questions regarding these Terms & Conditions or our services, please contact SONA ENTERPRISES.
SONA ENTERPRISES
G59, Pocket B-C, Sector-A, Vasant Kunj, New Delhi, Delhi – 110070